Clinics and health desks

The slot they will keep.
Because the reminder arrived.

A neighbourhood clinic, a lab, a vaccination desk: patients miss appointments when the SMS never came. Zindua sends the Thursday 09:20 on WhatsApp, “sample ready” when the fridge says so, and district waves behind Guardian.

Clinic slots, labs, vaccination waves.

Parent and child confirming a clinic slot on WhatsApp

What you send

Health & care

Clinic slots, labs, vaccination waves.

Appointments

Confirm the night before. Release no shows. Conversation mode when they should reply 1 or 2.

Labs

Sample in, results ready, collect after 14h. Pathology and pharmacy on one key.

Vaccination waves

District or age lists. Guardian schedules the line. No burst that burns the clinic number.

On the ground

Pédiatrie Gombe, Thursday 09:20

Amina booked a child visit. The night before, WhatsApp asks her to reply 1 to keep the slot. If she cannot come, the next name on the list gets it. Lab: “sample received, collect Friday after 14h” instead of a second queue at reception.

Confirm / remind / release the slot: {{name}}, desk, time
Labs: received, ready, come collect, pharmacy on the same project
Vaccination: quartier lists, slow waves, STOP on every campaign

9:41

●●●

CS Gombe

Pédiatrie

RDV

Bonjour Amina, RDV pédiatrie jeudi 09:20, Centre de Santé Gombe. Répondez 1 pour confirmer, 2 pour reporter.

19:04

19:06

Confirmé. Apportez le carnet. Si fièvre > 38,5, passez aux urgences, pas en file RDV.

19:06

How it works

Three steps. Same API.

Link the desk, map the templates, send when the file moves. One POST /send on every channel.

Step 01

Scan the clinic line

One WhatsApp for the desk patients already save.

Step 02

Templates per visit type

RDV, lab, campaign. Variables for name, slot, site.

Step 03

Hook the HIS or a sheet

Send when the appointment is created. Campaigns for drives.

clinic-rdv.ts · TypeScriptAuto

await zindua.send({  to: patient.phone,  channel: "whatsapp",  template: "clinic-rdv-confirm",  lang: "fr",  variables: {    name: patient.firstName,    slot: "jeu. 09:20",    desk: "Pédiatrie Gombe",  },});